One platform for capture, insight & resolution.
A centralized, web-based platform that captures, tracks, and analyzes customer feedback across every touchpoint — then routes low scores to a tracked, closed-loop resolution.
Three modules. One platform.
Automated Survey Management
Feedback collection is triggered from CRM events — never chased by hand.
- CRM-triggered CSI on ticket closure, delivery or service completion
- Multichannel delivery: Email, SMS, WhatsApp, Web & IVR
- Multilingual feedback support across all channels
- Journey-stage logic & automated reminders
Real-Time CX Analytics
Every response becomes a live, sliceable metric — not a monthly report.
- CSI, NPS, CSAT & CES scored in real time
- Slice by branch, country, product, channel, agent or period
- Semantic analysis of feedback text for themes and sentiment
- Root-cause trends; export to Excel, PDF or Power BI
Closed-Loop Resolution
Negative feedback is routed and resolved — the part most tools skip.
- Automatic hot alerts on low scores
- Workflow-based case assignment to the right team
- End-to-end tracking; insights feed back in
Four layers, cleanly separated.
Designed to integrate alongside your existing CRM rather than replace it — minimizing disruption to current operations.
Web Application
Responsive, browser-based frontend with authentication and role-based access control (RBAC).
Backend / API Layer
CRM integration endpoints, scoring & reporting logic, and data-retrieval APIs powering the dashboards.
Admin Panel
User & role management, system configuration, audit logging, and an administrative dashboard.
Data & Security Layer
Structured multichannel ingestion with a defined architecture for access control and data protection.
Architecture diagrams available on request: System Architecture · Data Flow · Admin Panel Overview · Data Ingestion Streams · Security Architecture.
Ready to see it on your data?
Book a scoped pilot and watch feedback become resolved cases in weeks.