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Built & supported locally

Every customer signal, resolved — not just measured.

Capture feedback on every channel, score it the moment it lands, and route each low score to a person — tracked to a closed case.

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5 channels CSI · NPS · CSAT · CES Cloud / on-prem / private
WhatsApp reply captured Case auto-assigned
Trusted for high-volume, multi-branch customer operations Built & Supported Locally
How it works

One closed loop, end to end.

Most survey and helpdesk tools stop at capture or scoring. We run the full loop — so nothing slips through.

STEP 01

Trigger

A CRM event fires the right survey automatically.

STEP 02

Capture

The customer replies on their channel of choice.

STEP 03

Analyse

Scored instantly into live CSI / NPS / CSAT / CES.

STEP 04

Resolve

A low score raises a case and tracks it to closed.

From feedback to resolution — no separate tools required.

Core modules

Three modules. One platform.

MODULE 01

Automated Survey Management

Feedback collection is triggered from CRM events — never chased by hand.

  • CRM-triggered CSI on ticket closure, delivery or service completion
  • Multichannel delivery: Email, SMS, WhatsApp, Web & IVR
  • Multilingual feedback support across all channels
  • Journey-stage logic & automated reminders
MODULE 02

Real-Time CX Analytics

Every response becomes a live, sliceable metric — not a monthly report.

  • CSI, NPS, CSAT & CES scored in real time
  • Slice by branch, country, product, channel, agent or period
  • Semantic analysis of feedback text for themes and sentiment
  • Root-cause trends; export to Excel, PDF or Power BI
MODULE 03

Closed-Loop Resolution

Negative feedback is routed and resolved — the part most tools skip.

  • Automatic hot alerts on low scores
  • Workflow-based case assignment to the right team
  • End-to-end tracking; insights feed back in
Why this platform

Full closed-loop CX —
right-sized, not enterprise-heavy.

01

Regional delivery

A local implementation and support team on the ground — not a cold offshore cycle. No competitor in our tier offers this.

02

Deployment flexibility

Cloud, on-premise, or private cloud — to match your IT and data-residency needs. Nearly every rival is cloud-only.

03

Fast, phased rollout

Live in weeks with a scoped pilot — not the 6–12 month timelines typical of larger platforms.

04

Right-sized scope

The complete closed loop — capture, score, resolve — without enterprise-suite overhead or cost.

0
Channels, natively — Email, SMS, WhatsApp, Web, IVR
0
CX metrics scored live — CSI, NPS, CSAT, CES
0
Deployment models — cloud, on-prem, private
0%
Of low scores routed to a tracked, owned case
Comparison

This platform vs. typical mid-market tools

Capability comparison between CXM Portal and typical mid-market tools
CapabilityCXM PortalTypical mid-market tools
Multichannel — Email / SMS / WhatsApp / Web / IVR Yes Often partial
Closed-loop resolution workflow Yes Partial or absent
Deployment options Cloud / On-Prem / Private Cloud-only
Local implementation & support Yes No
Typical rollout time Weeks (phased pilot) Often capture-only

Comparison reflects publicly available competitor information as of 2026; capabilities may vary or change. See the full comparison

Integrations

Works with the tools you already run.

CRM-agnostic by design. CXM Portal layers on top of your existing stack — no rip-and-replace.

Salesforce Microsoft Dynamics SAP Zoho CRM HubSpot Twilio WhatsApp Business Power BI REST API & Webhooks
FAQ

Questions, answered.

A low score doesn't just get recorded. It raises a hot alert, assigns a case to the responsible team, and is tracked end-to-end until resolved — then the insight feeds back into the system. Most tools stop at capturing or scoring. We close the loop.
Five, natively: Email, SMS, WhatsApp, Web, and IVR. WhatsApp and IVR are exactly the channels most mid-market tools leave out.
No. CXM Portal is CRM-agnostic and layers on top of your existing CRM and communication tools rather than replacing them — keeping disruption low.
Yes — cloud, on-premise, or private cloud, to match your IT and data-residency requirements. Nearly every mid-market competitor is cloud-only.
Helpdesk CSAT scores satisfaction after a ticket closes — one moment, one channel. CXM Portal is proactive, multichannel feedback across the whole journey, full CSI/NPS/CSAT/CES, and a closed-loop engine — not a post-ticket score.

See a working pilot in weeks, not months.

Turn scattered feedback into resolved cases — on your channels, your CRM, your infrastructure.

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